November 3, 2008

The Schott family is officially in their new home and it is chaos. Moving day 2 (Tuesday) was the first snowfall of the year. That was fun!!!! Not only is hi-speed a luxury here in the country but Dish Network seems to be right this minute. We have had 2 appointments with them so far and they have showed up for neither, it is infuriating. Not just not having TV but taking hours of mine and Peter's time waiting for them. Supposedly today is the day we will see. Now we move onto organizing and making our home comfy, that is the fun part.

With trying to get phone (1 day late), appliance deliveries (2 hours late), and television (1 week late) the subject of customer service should be addressed. I said to one person I was screaming at on the phone, that it is ridiculous for me to have to beg for them to take my money. In the Restaurant business it is immediate customer service and if you don't treat each customer as if they were the only at that moment, you don't get a second chance, they might never come back. I, being dining room manager, worry each time I think that a customer has waited to long, didn't like their meal or is just dissatisfied about something. It doesn't seem to be true with the services I have been trying to acquire, I am just another account that they have to deal with and if I opt not to use their services, so be it. Also, living in the country you don't have a whole lot of choices they have a monopoly on such things as phone etc.

All that being said I love my new little cabin in the woods and we move into November. For us that means getting ready for Thanksgiving at the restaurant. We have decided to serve from 12:00 to 4:00. The first year we were open for Thanksgiving we did these hours and the 2nd year we did the dinner hour, and everyone ate early. Peter does a wonderful Thanksgiving meal, it is usually Prix Fixe and includes traditional turkey and the trimmings. And with the hours that we are serving maybe the Schott family can sit down and have Thanksgiving dinner afterward, we have a lot to be Thankful for.